Last updated · July 24, 2026
Terms of Service
These Terms govern your use of Regulance. They are written to be readable. The shortest version: we will do our best to build and run great AI systems for your business; you will pay us what we agreed; either of us can walk away with reasonable notice; and neither of us will sue the other over things outside our control.
1. The agreement
By purchasing Regulance services, signing a Regulance service agreement, or using this website, you accept these Terms and our Privacy Policy. If you are engaging us on behalf of a business, you confirm you have authority to bind that business. If you sign a separate service agreement with us, that agreement controls where it conflicts with these Terms.
2. What we provide
Regulance is a done-for-you service. The team builds, runs, and maintains the AI systems you order. Depending on your engagement, that can include:
- An AI receptionist that answers inbound calls forwarded to a Regulance number, qualifies callers using information you approve, books appointments into your connected calendar, and emails you a summary of each call.
- A Google review agent that texts your customers a review request after completed jobs, at your direction.
- Websites, email marketing, social media automation, and custom automations, built and run for you by the team.
The exact services and features for your business are the ones in your quote or signed service agreement. An overview lives at regulance.ai/#services.
3. Fees, payment, refund
- Pricing is custom and quoted per business based on your setup and volume. We agree on the setup and monthly fees with you before anything starts. Prices may change with 30 days’ notice for renewals (your current term locks in the current price).
- Initial term: 90 days. After the initial term, the engagement is month-to-month and you can cancel at any time effective at the end of the current billing month.
- Refund: full refund if you cancel within the first 14 days. After 14 days, no partial refund of the current month, but no further charges after cancellation.
- Call and message volume: your normal volume is included in your monthly plan. If your usage is an unusual outlier, we will reach out before any change.
- Failed payments: we will retry the card 3 times over 7 days. If still unpaid, the service is paused until the payment method is updated.
4. Your responsibilities
- Give the team accurate information during onboarding (hours, service area, services, prices, calendar choice) so your systems work correctly, and review what you approve before it goes live.
- Keep the authorizations you grant (calendar access, CRM access, website and social accounts) in place for our use. If you revoke them, the features that depend on them stop working.
- Comply with all laws that apply to the calls, texts, and emails our systems handle on your behalf, including TCPA and consent rules for text messages the review agent sends to your customers at your direction, state two-party recording laws, and the rules of your industry.
- Do not use the service to contact numbers on a Do-Not-Call list without consent, to harass, to defraud, or to do anything else illegal.
5. Calls, recordings, and your customers
Calls handled by Regulance are processed in real time and may be recorded. AI identification and recording disclosure options can be enabled in your agent’s greeting. You are responsible for enabling the disclosures your state and industry require (including two-party-consent recording laws and any AI disclosure rules) before your agent goes live.
You own the call recordings, transcripts, and customer data collected through your line. You can export this data at any time. We retain copies for 12 months by default; you can request a different retention.
6. Third-party integrations
Regulance connects with tools you choose: Google Calendar, Cal.com, Calendly, Stripe, CRM platforms such as GoHighLevel, HubSpot, and Salesforce, automation platforms such as Zapier and Make, and other tools you ask the team to look at connecting. Your use of those services is governed by their own terms. We are not responsible for changes they make to their APIs, pricing, or availability that affect our integration. We will make a good-faith effort to keep integrations working and to notify you of material changes.
7. Intellectual property
- We own the Regulance software, prompts, templates, brand, and aggregated anonymized metrics derived from the service.
- You own your business data, your customer interactions, your recordings, and your transcripts. Content we create for you and you pay for (your website content, your campaigns, your posts) is yours; the underlying tooling, templates, and know-how remain ours.
- You grant us a limited, non-exclusive license to process your data solely to provide and improve the service for you.
8. Confidentiality
Each side will keep the other’s non-public information confidential and use it only to perform under this agreement. This obligation survives for 3 years after termination.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, REGULANCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the service will be uninterrupted, error-free, or that every call will be handled correctly. AI systems make mistakes; you accept responsibility for reviewing and approving your systems and telling the team what to change.
10. Limitation of liability
REGULANCE’S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUES, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
11. Indemnification
You will defend and hold us harmless from claims by your customers or by third parties arising out of your use of the service in violation of these Terms or applicable law (for example, a TCPA claim where you directed messages to people without the consent the law requires). We will defend you against claims that Regulance’s software directly infringes a third party’s IP.
12. Termination
- You can cancel any time after the initial 90-day term.
- We can suspend or terminate for non-payment, material breach, or illegal use, with reasonable notice and an opportunity to cure where appropriate.
- On termination: we stop charging, pause your services within 24 hours, and release any phone number we provisioned for you back to the pool. You keep your own phone number (forwarding is simply turned off). Your data export is available for 30 days, then deleted per our retention policy.
13. Changes to these terms
We may update these Terms. Material changes get emailed to active Operators 14 days before they take effect. Continued use after the effective date constitutes acceptance.
14. Governing law and disputes
These Terms are governed by the laws of the State of California, USA, without regard to conflict of laws. Disputes will be resolved by binding individual arbitration in Los Angeles County, California, under the AAA Commercial Arbitration Rules, except that either party may seek injunctive relief in court to protect intellectual property or confidentiality. Class actions are waived.
15. Miscellaneous
- If any part of these Terms is held unenforceable, the rest stays in effect.
- Failure to enforce a right is not a waiver of that right.
- These Terms plus the Privacy Policy are the complete agreement between us. Signed service agreements, quotes, or addenda (if any) supersede conflicting parts.
16. Contact
Questions about these Terms: services@regulance.ai. Postal mail: Regulance, Los Angeles, CA.