Terms of Service.
These Terms govern your use of Regulance. They’re written to be readable. The shortest version: we’ll do our best to run a great AI phone line for your business; you’ll pay us monthly; either of us can walk away with reasonable notice; and neither of us will sue the other over things outside our control.
1. The agreement
By creating a Regulance account or using the service, you accept these Terms and our Privacy Policy. If you’re signing up on behalf of a business, you confirm you have authority to bind that business.
2. What we provide
Regulance is a software service that, on your behalf:
- Answers inbound phone calls forwarded to a Regulance number.
- Qualifies callers using a script you configure, books appointments into your connected calendar or scheduler, and sends confirmations.
- Optionally sends outbound communications (text-backs, follow-ups, seasonal campaigns) on the Inbound + Outbound tier.
- Generates weekly performance reports for you.
The exact features for each tier are listed at regulance.ai/#pricing.
3. Subscription, payment, refund
- Subscriptions are monthly or annual. Inbound = $500/month ($4,800/year, save 20%). Inbound + Outbound = $750/month ($7,200/year, save 20%). Prices may change with 30 days’ notice for renewals (your current term locks in the current price).
- Initial term: 90 days. After the initial term, the subscription is month-to-month and you can cancel at any time effective at the end of the current billing month.
- Refund: full refund if you cancel within the first 14 days. After 14 days, no partial refund of the current month, but no further charges after cancellation.
- Call minutes: bundled per tier (2,000 / 5,000 per month). Overages are billed at 10¢/minute on your next invoice; we notify you when you cross 80% of the bundle.
- Failed payments: we’ll retry the card 3 times over 7 days. If still unpaid, the service is paused until payment method is updated.
4. Your responsibilities
- Give us accurate information during onboarding (hours, area, trades, scheduler choice) so the AI handles calls correctly.
- Keep the credentials you connect (Google Calendar, Calendly, scheduler API keys) authorized for our use. If you revoke them, features stop working.
- Comply with all laws that apply to the calls our agent makes or receives on your behalf, including TCPA, state two-party recording laws, HIPAA (medical), and similar.
- Don’t use the service to call numbers on a Do-Not-Call list without consent, to harass, to defraud, or to do anything else illegal.
5. Calls, recordings, and your customers
Calls handled by Regulance are processed in real time by our voice model and recorded. We provide a clear AI disclosure on every call in regulated industries (medical, legal) and where you toggle it on. We disclose recording where state law requires two-party consent before transcription.
You own the call recordings, transcripts, and customer data collected through your line. You can export this data at any time. We retain copies for 12 months by default; you can request a different retention.
6. Third-party integrations
Regulance integrates with services you choose — Google Calendar, Calendly, Stripe, ServiceTitan, Housecall Pro, Jobber, NexHealth, Clio, Mindbody, and others. Your use of those services is governed by their own terms. We’re not responsible for changes they make to their APIs, pricing, or availability that affect our integration. We’ll make a good-faith effort to keep integrations working and to notify you of material changes.
7. Intellectual property
- We own the Regulance software, prompts, brand, and aggregated anonymized metrics derived from the service.
- You own your business data, your customer interactions, your recordings, and your transcripts.
- You grant us a limited, non-exclusive license to process your data solely to provide and improve the service for you.
8. Confidentiality
Each side will keep the other’s non-public information confidential and use it only to perform under this agreement. This obligation survives for 3 years after termination.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, REGULANCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the service will be uninterrupted, error-free, or that every call will be handled correctly. AI voice agents make mistakes; you accept responsibility for monitoring and tuning the system in collaboration with us.
10. Limitation of liability
REGULANCE’S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUES, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
11. Indemnification
You’ll defend and hold us harmless from claims by your customers or by third parties arising out of your use of the service in violation of these Terms or applicable law (e.g., a TCPA claim where you instructed us to call cell numbers without consent). We’ll defend you against claims that Regulance’s software directly infringes a third party’s IP.
12. Termination
- You can cancel any time after the initial 90-day term.
- We can suspend or terminate for non-payment, material breach, or illegal use, with reasonable notice and an opportunity to cure where appropriate.
- On termination: we stop charging, pause your VAPI assistant within 24 hours, and release the Twilio number we provisioned for you back to the pool. Your data export is available for 30 days, then deleted per our retention policy.
13. Changes to these terms
We may update these Terms. Material changes get emailed to active Operators 14 days before they take effect. Continued use after the effective date constitutes acceptance.
14. Governing law and disputes
These Terms are governed by the laws of the State of California, USA, without regard to conflict of laws. Disputes will be resolved by binding individual arbitration in Los Angeles County, California, under the AAA Commercial Arbitration Rules — except that either party may seek injunctive relief in court to protect intellectual property or confidentiality. Class actions are waived.
15. Miscellaneous
- If any part of these Terms is held unenforceable, the rest stays in effect.
- Failure to enforce a right isn’t a waiver of that right.
- These Terms plus the Privacy Policy are the complete agreement between us. Order forms or signed addenda (if any) supersede conflicting parts.
16. Contact
Questions about these Terms: services@regulance.ai. Postal mail: Regulance, Los Angeles, CA.