# Frequently Asked Questions · Regulance.ai

## What is Regulance?

Regulance is a 24/7 AI voice agent that answers your business phone, qualifies callers, books appointments on your calendar, and texts confirmations — automatically. It replaces or augments a human receptionist for small and mid-sized businesses where missed calls equal lost revenue.

## What industries do you work with?

Multi-vertical, including:
- **Home services** — HVAC, plumbing, electrical, roofing, pest control, cleaning, septic
- **Medical & dental** — primary care, dental practices, chiropractic, vet clinics
- **Legal** — law firms, attorneys (intake-heavy practices)
- **Real estate** — brokerages and individual agents
- **Auto** — auto repair, auto body, mechanics
- **Wellness & beauty** — fitness studios, yoga, gyms, med spas, salons

The common pattern: small business owner who still personally answers calls and loses revenue when they can't.

## How much does it cost?

- **Inbound:** $500/month ($4,800/year, saves 20%)
- **Inbound + Outbound:** $750/month ($7,200/year, saves 20%)

No setup fee. 90-day initial term, then month-to-month.

## How fast can you go live?

**5 business days** from contract signing to your AI answering real customer calls.

## Will my customers know they're talking to AI?

We follow your preference. By default, Sara introduces herself by name and is friendly but never claims to be human. In regulated industries (medical, legal), we always disclose AI in compliance with state laws. Most operators find their customers don't notice or care once they get the appointment booked.

## What if the AI makes a mistake?

Two layers of protection:
1. **Emergency escalation rules** — if a caller says "water leak," "no heat," "medical emergency," "chest pain," etc., the call escalates to a human on your team within 30 seconds via SMS.
2. **Call recordings & flagging** — every call is recorded and Sam (our quality agent) flags anything that scores below a quality threshold so you can review and we can retune.

We also send you weekly performance reports with every call summarized, so nothing slips through silently.

## Can I keep my existing business number?

Yes. You forward your existing line to a Regulance number we provision for you. Your customers keep dialing the same number they always have. Reversible at any time with a one-tap cancel code from your carrier.

## What about HIPAA / TCPA / two-party recording laws?

- **HIPAA eligibility:** Available on the Inbound + Outbound tier (medical, dental).
- **TCPA:** All call recording is TCPA-compliant in all 50 US states. We disclose recording up-front where state law requires two-party consent.
- **Data ownership:** You own every transcript, recording, and customer record. Exportable any time.

## Which scheduling tools do you integrate with?

Google Calendar, Calendly, Acuity, NexHealth (dental), ServiceTitan, Housecall Pro, Jobber, FieldEdge (home services), Clio (legal), Mindbody (fitness/wellness), Square Appointments, plus ICS/webhook for anything else. All connections included in onboarding.

## Can I cancel?

After the 90-day initial term, cancel any time effective the end of your current billing month. Inside the first 14 days, full refund — no questions.

## How is this different from a call center?

| | Call center | Regulance |
|---|---|---|
| Cost | $1,500–$4,500/mo + per-minute | $500/mo flat |
| Hours | Business hours, often 9-5 weekday | 24/7/365 |
| Answer time | 30 seconds to "your call is important..." | 1 ring |
| Books on your calendar | Sometimes, depends on tier | Always, every call |
| Quality | Varies wildly by agent | Consistent every call |
| Setup time | 4-8 weeks onboarding | 5 days |

## How is this different from an AI chatbot?

Chatbots live on your website and serve people who already found you online. **Regulance answers the phone** — which is still 60-80% of inbound revenue for service businesses. Phone is where the high-intent customer (the one ready to buy today) actually shows up.

## Can I hear it for myself?

Yes. Call Sara any time at **[+1 (385) 326-2144](tel:+13853262144)** or **[+1 (213) 953-8076](tel:+12139538076)**. She's the live demo agent — 24/7, no form, no follow-up. Try saying you have an emergency, want to book an appointment, or just have a question.

Or call **Alex** at **[+1 (775) 540-3178](tel:+17755403178)** to actually qualify for our product and book a closing call.

## Contact

- Email: [services@regulance.ai](mailto:services@regulance.ai)
- Sales: [+1 (775) 540-3178](tel:+17755403178)
- Demo: [+1 (385) 326-2144](tel:+13853262144)
- Headquarters: Los Angeles, CA